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Providing services to persons with disabilities and reduced mobility: for aircraft and baggage handling staff
This course covers the handling, loading and unloading of equipment used by persons with disabilities and reduced mobility, and fastening of such equipment in an aircraft, as well as supervision of the service procedure.
Purpose: to teach participants to recognise and identify various types of disabilities and associated equipment used by PRMs, to correctly load, store, and unload the equipment, and to properly load the equipment in aircraft cargo compartments to prevent damage to the equipment at any stage of the service.
Training content
- Understanding disability. Stereotypes and their origins
- Laws governing services for passengers with disabilities and reduced mobility
- PRM service availability in the aviation industry
- Rights of PRM passengers
- PRM codes
- Hidden disabilities
- Universal environment available for everyone including PRMs
- PRM mobility aides and additional equipment
- PRM service animals
- Communication with different types of PRM passengers
- Exercises and a discussion/case study on assembling/disassembling assistance equipment, correct lifting and loading it in the aircraft
- Maintaining quality of service
- Human trafficking
FAQ
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Term of validityHaving completed the training, participants receive a certificate, which is valid for 2 years.
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When do I have the recurrent training?Enrolment in the recurrent training is possible within the last 3 calendar months before the initial certification expires. If the employee has been absent for 6 to 12 months, they must undergo the recurrent training; for 12 or more months, they must undergo the initial training.
Instructors
Juris Veblovskis
Juris Veblovskis
Juris develops and teaches training programmes in ground handling. He has received an instructor qualification for assisting persons with disabilities and on regulations governing the carriage of dangerous goods.
E-mail: [email protected]
Aviva Gavare
Aviva Gavare
Aviva has completed a number of training courses provided by Airports Council International (ACI), the International Air Transport Association (IATA), and various airlines. Aviva is a certified instructor for programmes teaching airport staff how to assist persons with disabilities and reduced mobility (PRM). She conducts various ground handling courses and participates in the development of training programmes.
E-mail: [email protected]
DO YOU HAVE ANY QUESTIONS?
Inga Bēržvade
Training Coordinator
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